{"id":36877,"date":"2022-11-15T15:06:49","date_gmt":"2022-11-15T14:06:49","guid":{"rendered":"https:\/\/carloforti.it\/customer-service\/"},"modified":"2023-06-07T18:25:53","modified_gmt":"2023-06-07T16:25:53","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/carloforti.it\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

CUSTOMER SERVICE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

F.A.Q.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

See answers to common questions from our customers. Need more information? Contact us<\/a> by email or by phone.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPayments<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To place an order, choose your payment method from the ones available on the CHECKOUT<\/a> page. <\/span><\/p>

All electronic payments are entrusted to third-party platforms such as Paypal, which guarantee security and fast transactions, protected from computer scams.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tShipping<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

For order and return\/exchange shipping of all the hats of the Carlo Forti collection, we only use premium international shipping companies. On the SHIPPING<\/a> page you can find a summary table of shipping costs applied and the served countries.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tReturn and change<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

As guaranteed by current regulations, you can return or change the item you purchased, as long as the return or exchange takes place within 14 days from the date you receive the package. Find more here: RETURNS AND REFUNDS<\/a>. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tProduct quality and safety<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The best quality of raw materials and finished product is our first goal.<\/span><\/p>

It's the same for the quality control processes, which guarantee high standard production for a premium quality product, 100% handmade in Italy in accordance with the best Italian artisan tradition.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tProduct care<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Take care of our hats, following the general instructions in the product sheet.<\/span><\/p>

Always use non-aggressive detergents, or just a cotton cloth soaked in water, especially for leather goods.<\/p>

In case of doubt, contact us or contact professionals specialized in the cleaning of fabrics and leather.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Couldn't find an answer to your questions? Contact us, we'll be happy to help you asap.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCONTACT US \u27f6<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

CUSTOMER SERVICE F.A.Q. Consulta le risposte alle domande pi\u00f9 comuni poste dai nostri clienti. Hai bisogno di ulteriori informazioni? Contattaci via email o telefono. Pagamenti Per completare un ordine, scegli il tuo metodo di pagamento tra quelli disponibili che trovi nella pagina di CHECKOUT. Tutti i pagamenti elettronici sono affidati a piattaforme di terze parti […]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-36877","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer Service - Carlo Forti<\/title>\n<meta name=\"description\" content=\"Consulta le risposte alle domande pi\u00f9 comuni poste dai nostri clienti. Hai bisogno di ulteriori informazioni? Contattaci via email o telefono.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carloforti.it\/en\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service - Carlo Forti\" \/>\n<meta property=\"og:description\" content=\"Consulta le risposte alle domande pi\u00f9 comuni poste dai nostri clienti. Hai bisogno di ulteriori informazioni? Contattaci via email o telefono.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/carloforti.it\/en\/customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Carlo Forti\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/carloforticappelli\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-07T16:25:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/carloforti.it\/wp-content\/uploads\/2021\/09\/4.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/carloforti.it\\\/customer-service\\\/\",\"url\":\"https:\\\/\\\/carloforti.it\\\/customer-service\\\/\",\"name\":\"Customer Service - Carlo Forti\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/carloforti.it\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/carloforti.it\\\/customer-service\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/carloforti.it\\\/customer-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/carloforti.it\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/4.png\",\"datePublished\":\"2022-11-15T14:06:49+00:00\",\"dateModified\":\"2023-06-07T16:25:53+00:00\",\"description\":\"Consulta le risposte alle domande pi\u00f9 comuni poste dai nostri clienti. Hai bisogno di ulteriori informazioni? Contattaci via email o telefono.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/carloforti.it\\\/customer-service\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/carloforti.it\\\/customer-service\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/carloforti.it\\\/customer-service\\\/#primaryimage\",\"url\":\"https:\\\/\\\/carloforti.it\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/4.png\",\"contentUrl\":\"https:\\\/\\\/carloforti.it\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/4.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/carloforti.it\\\/customer-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/carloforti.it\\\/it\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/carloforti.it\\\/#website\",\"url\":\"https:\\\/\\\/carloforti.it\\\/\",\"name\":\"Carlo Forti hats\",\"description\":\"Hats Made in Italy | Cappelli Uomo Donna\",\"publisher\":{\"@id\":\"https:\\\/\\\/carloforti.it\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/carloforti.it\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/carloforti.it\\\/#organization\",\"name\":\"Carlo Forti by Axis Srl\",\"url\":\"https:\\\/\\\/carloforti.it\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/carloforti.it\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/carloforti.it\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/Carlo-Forti-hats-made-in-italy-logo-senape-grigio-scuro-1.svg\",\"contentUrl\":\"https:\\\/\\\/carloforti.it\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/Carlo-Forti-hats-made-in-italy-logo-senape-grigio-scuro-1.svg\",\"width\":350,\"height\":100,\"caption\":\"Carlo Forti by Axis Srl\"},\"image\":{\"@id\":\"https:\\\/\\\/carloforti.it\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/carloforticappelli\",\"https:\\\/\\\/www.instagram.com\\\/carlo_forti\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Service - Carlo Forti","description":"Consulta le risposte alle domande pi\u00f9 comuni poste dai nostri clienti. Hai bisogno di ulteriori informazioni? Contattaci via email o telefono.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/carloforti.it\/en\/customer-service\/","og_locale":"en_GB","og_type":"article","og_title":"Customer Service - Carlo Forti","og_description":"Consulta le risposte alle domande pi\u00f9 comuni poste dai nostri clienti. Hai bisogno di ulteriori informazioni? Contattaci via email o telefono.","og_url":"https:\/\/carloforti.it\/en\/customer-service\/","og_site_name":"Carlo Forti","article_publisher":"https:\/\/www.facebook.com\/carloforticappelli","article_modified_time":"2023-06-07T16:25:53+00:00","og_image":[{"url":"https:\/\/carloforti.it\/wp-content\/uploads\/2021\/09\/4.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/carloforti.it\/customer-service\/","url":"https:\/\/carloforti.it\/customer-service\/","name":"Customer Service - Carlo Forti","isPartOf":{"@id":"https:\/\/carloforti.it\/#website"},"primaryImageOfPage":{"@id":"https:\/\/carloforti.it\/customer-service\/#primaryimage"},"image":{"@id":"https:\/\/carloforti.it\/customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/carloforti.it\/wp-content\/uploads\/2021\/09\/4.png","datePublished":"2022-11-15T14:06:49+00:00","dateModified":"2023-06-07T16:25:53+00:00","description":"Consulta le risposte alle domande pi\u00f9 comuni poste dai nostri clienti. Hai bisogno di ulteriori informazioni? Contattaci via email o telefono.","breadcrumb":{"@id":"https:\/\/carloforti.it\/customer-service\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/carloforti.it\/customer-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/carloforti.it\/customer-service\/#primaryimage","url":"https:\/\/carloforti.it\/wp-content\/uploads\/2021\/09\/4.png","contentUrl":"https:\/\/carloforti.it\/wp-content\/uploads\/2021\/09\/4.png"},{"@type":"BreadcrumbList","@id":"https:\/\/carloforti.it\/customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/carloforti.it\/it\/"},{"@type":"ListItem","position":2,"name":"Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/carloforti.it\/#website","url":"https:\/\/carloforti.it\/","name":"Carlo Forti hats","description":"Hats Made in Italy | Cappelli Uomo Donna","publisher":{"@id":"https:\/\/carloforti.it\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/carloforti.it\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/carloforti.it\/#organization","name":"Carlo Forti by Axis Srl","url":"https:\/\/carloforti.it\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/carloforti.it\/#\/schema\/logo\/image\/","url":"https:\/\/carloforti.it\/wp-content\/uploads\/2022\/11\/Carlo-Forti-hats-made-in-italy-logo-senape-grigio-scuro-1.svg","contentUrl":"https:\/\/carloforti.it\/wp-content\/uploads\/2022\/11\/Carlo-Forti-hats-made-in-italy-logo-senape-grigio-scuro-1.svg","width":350,"height":100,"caption":"Carlo Forti by Axis Srl"},"image":{"@id":"https:\/\/carloforti.it\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/carloforticappelli","https:\/\/www.instagram.com\/carlo_forti"]}]}},"_links":{"self":[{"href":"https:\/\/carloforti.it\/en\/wp-json\/wp\/v2\/pages\/36877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carloforti.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carloforti.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carloforti.it\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/carloforti.it\/en\/wp-json\/wp\/v2\/comments?post=36877"}],"version-history":[{"count":30,"href":"https:\/\/carloforti.it\/en\/wp-json\/wp\/v2\/pages\/36877\/revisions"}],"predecessor-version":[{"id":39252,"href":"https:\/\/carloforti.it\/en\/wp-json\/wp\/v2\/pages\/36877\/revisions\/39252"}],"wp:attachment":[{"href":"https:\/\/carloforti.it\/en\/wp-json\/wp\/v2\/media?parent=36877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}