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If you need to return or change the product you purchased, for any reason, there is no problem.

You have 14 calendar days to return an item from the date you received it.

Please note the following exceptions to our return and exchange policy:

  • Returned items must still have a label and must be returned in their original packaging
  • Returned items must not show visible signs of wear or use

To start a return or exchange, complete the following steps:

  1. Contact us by taking note of the order ID;
  2. Go to the nearest courier HUB, among those that we will indicate and deliver the package to the person in charge;

Further information:

  • The return costs are borne by us
  • Any shipping costs related to the purchase are charged to the customer.

If you need help, click on the whatsapp icon to start a chat with one of our agents, or contact us and we will be happy to help you as soon as possible.

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